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Frequently Asked Questions
General Questions
What is Bingo VPN?
Bingo VPN provides dedicated VPN servers for businesses. We focus on delivering high-performance, secure, and unrestricted VPN services with complete control over your virtual private network.
How is Bingo VPN different from other VPN services?
- We provide dedicated VPN servers (not shared with other users)
- No bandwidth or connection limits
- Full control over your VPN infrastructure
- Business-focused features and support
- Transparent pricing with no hidden fees
Which regions do you support?
We offer VPN servers in multiple regions including:
- United States
- United Kingdom
- Germany
- Singapore
- South Korea And we're continuously expanding our network.
Technical Questions
Do you provide VPN client software?
No, we focus on providing high-quality VPN servers. For connecting to our servers, we recommend using established third-party VPN clients like Clash, V2ray, or Shadowrocket. Check our App & Sofeware for details.
What protocols do you support?
We primarily support the Trojan protocol, which offers an excellent balance of security and performance. This protocol is widely supported by popular VPN clients.
How many users can connect simultaneously?
It depends on your plan:
- Basic: Up to 10 simultaneous connections
- Business: Up to 50 simultaneous connections
- Enterprise: Unlimited connections
Can I use my own domain name?
Yes, enterprise customers can use their own domain names for VPN servers. Contact our support team for setup assistance.
Server and Performance
How long does server initialization take?
Typically 5-10 minutes after purchase. You'll receive an email notification when your server is ready.
What are the server specifications?
| Features | Basic | Premium | Professional |
|---|---|---|---|
| Memory | 512 MB | 2 GB | 4 GB |
| Processing | 2 vCPUs | 2 vCPUs | 2 vCPUs |
| Transfer | 1TB/month | 3TB/month | 4TB/month |
Security and Privacy
How do you ensure security?
- Dedicated servers for each customer
- Enterprise-grade encryption
- Regular security updates
- Advanced access control
- Real-time monitoring
Do you keep logs?
We maintain minimal operational logs for:
- Server performance monitoring
- Security incident detection
- Bandwidth usage tracking
We DO NOT log:
- User browsing history
- Connection timestamps
- IP addresses
- Any personal data
Can I set up multiple passwords?
Yes, you can create and manage multiple passwords with different:
- Transfer limits
- Bandwidth limits
- Expiration dates
Billing and Support
What payment methods do you accept?
- Credit Cards
Do you offer refunds?
Yes, we offer a 3-day money-back guarantee if you're not satisfied with our service.
Troubleshooting
What should I do if my connection is slow?
- Check your server status in dashboard
- Check the bandwidth limit of password
- Try to redeploy server in deffirent region
- Contact support if issues persist
Why can't I connect to my server?
Common solutions:
- Verify server status is "Ready"
- Check your configuration details
- Ensure client software is up-to-date
- Verify password hasn't expired
How do I reset my server?
You can restart your server from the dashboard. If issues persist, contact support for assistance.
Need More Help?
Can't find your answer? Contact our support team:
- Email: support@vpn.bingo
- Business Hours: 24/7
- Response Time: Within 1 hour for business customers